Contactless payment support

Need help with travel using your debit or credit card? Use our Ticketing Assistant to view your trip history or request a fare adjustment.

Launch Ticketing Assistant Learn more

Customer liaison officer looking at a tablet with a student

Get in touch!

Use our feedback form if you have a question, complaint or want to bring something to our attention that does not require an immediate response.

You can also connect with us via our social media:

For lost property, please contact the service delivery partner of the service the item was left on.

Feedback form

People sitting on a bus

Call us

Call us 24 hours a day:

A lady showing an older lady

Get help calling

Customers with specific needs may find the following numbers useful.

Call 13 12 30 and request a three-way conversation with an interpreter. We also have some travel information available in other languages.

Contact us through your preferred National Relay Service call channels, including:

  • Type and Read/TTY: 133 677. Dial 13 12 30 when asked.
  • Speak & Listen: 1300 555 727 and ask for 13 12 30.
  • SMS relay: 0423 677 767
  • Internet relay: Connect to the National Relay Service website or use the app and enter 13 12 30 into the box.
Hand writing in a notebook

Write to us

Please send your letter to:

GPO Box 50
Brisbane
Queensland 4001

Visit us in person

 
Map of customer service locations
Map of customer service locations

 

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Our customer service representatives can help you at the following locations

Brisbane Visitor Information Centre (167 Queen Street)

  • Monday to Friday: 9am to 4pm
  • Saturday to Sunday: 10am to 4pm

Cavill Avenue Ticket and Info Kiosk

  • Monday to Sunday: 8am to 6pm

Broadbeach South Ticket and Info Kiosk

  • Monday to Sunday: 8am to 6pm
LocationEmailPhoneLocation
Cairnscairns@translink.com.auPassenger: 4045 7099
School: 4045 7099
Fax: 07 2139 5042

Office:
Level 4, Corporate Tower
15 Lake Street
Cairns Qld 4870
Post:
PO Box 6542
Cairns Qld 4870

Carseldine (Brisbane north)carseldine.pt@translink.com.auPassenger: 3863 9848
School: 3863 9849
Fax: 07 2139 5057
Office:
GOP Building B-3, 532 Beams Road
Carseldine Qld 4034
Post:
GPO Box 1412
Brisbane Qld 4001
Ipswich (Brisbane south)ptipswich@translink.com.auPassenger: 3813 8686
School: 3813 8613
Fax: 07 2139 5082
Office:
Level 1, 28 Brisbane Road
Bundamba Qld 4304
Post:
PO Box 630
Booval Fair QLD 4304
Mackaymackay@translink.com.auPassenger: 4951 8673
School: 4951 8673
Fax: 07 2139 5073
Office:
Level 3, 44 Nelson Street
Mackay Qld 4740
Post:
PO Box 62
Mackay Qld 4740
Maroochydore (Sunshine Coast)maroochydore.pt@translink.com.auPassenger: 5452 1800
School: 5452 1800
Fax: 07 2139 5076
Office:
50 Wises Road
Buderim Qld 4556
Post:
PO Box 111
Mooloolaba Qld 4557
Maryboroughmaryborough@translink.com.auPassenger: 4122 6115
School: 4122 6115
Fax: 07 2139 5064
Office:
Bright Street
Maryborough Qld 4650
Post:
PO Box 371
Maryborough Qld 4650
Rockhamptonrockhampton@translink.com.auPassenger: 4931 1539
School: 4931 1539
Fax: 07 2139 5062
Office:
31 Knight Street
Rockhampton Qld 4701
Post:
PO Box 5096
Red Hill
Rockhampton Qld 4701
Romaroma@translink.com.auPassenger: 4622 9509
School: 4622 9509
Fax: 07 2139 5116
Office:
56–58 Gregory Street
Roma Qld 4455
Post:
PO Box 126
Roma Qld 4455
Southport (Gold Coast)ptgoldcoast@translink.com.auPassenger: 5585 1856
School: 5585 1857
Fax: 07 2139 5081
Office:
Level 8, Seabank Building,
12–14 Marine Parade
Southport Qld 4215
Post:
PO Box 10420
Southport Qld 4215
Toowoombatoowoomba@translink.com.auPassenger: 4639 0804
School: 4639 0727
Fax: 07 2139 5072
Office:
Level 1, 367 Ruthven Street
Toowoomba Qld 4350
Post:
PO Box 629
Toowoomba Qld 4350
Townsvillepttownsville@translink.com.auPassenger: 4758 7544
School: 4758 7534
Fax: 07 2139 5050
Office:
Floor 5, Townsville Government Building
445 Flinders Street
Townsville Qld 4814
Post:
PO Box 1089
Townsville Qld 4810
LocationEmailPhoneOfficePost
Toowoombabhslhub@translink.com.auPhone: 1300 404 221Level 1, 367 Ruthven Street Toowoomba Qld 4350PO Box 629
Toowoomba Qld 4350

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